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F.A.Q

Here are some commonly-asked questions and answers. If you don't find the information you need here, please feel free to contact us directly.

What forms of payment do you accept?
We currently accept Credit Card.

Is it safe to use my credit card on your website?
Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. Please don't worry

Do you accept cash/check or Telephone order?
Sorry, No

Would you please inform me your store in my location?
Sorry that we don’t have store at your side, you can place the order online directly, we will send the goods to you as soon as possible.

Do you accept international credit cards?
Currently we just can accept international Visa credit card. Orders placed with the use of an International Credit Card may take up to 24-48 hours to finalize prior to shipping. We apologize for any inconvenience this may cause. You can contact us by E-mail or via Live Support for real-time payment status checking.

How can I place the order?
You can finish your order online on our website directly with your Visa credit card, and when your payment was done, we will send it to the post in 24 hours, you will receive it in 3 to 7 days. (Delivery to some country may take longer time, please refer to Shipping)

1. Choose the product you like, select the quantity and click "Add this to my cart"
2. Click "Go to checkout"
3. Log in your account or register a new account in our site.
4. Click "continue checkout"
5. Click "confirm the order"
6. Enter your card info and confirm the shipping address then click "confirm payment"
Your payment process was protected by the bank, we do not know any information of your credit card; please do not worry to place an order

Which express company do you use to send the orders? How long will I receive this product?
All the United States orders will be sent by USPS; Orders in other countries and areas will be sent by EMS. Orders in those areas that EMS can't reach will be sent by Hong Kong Post.

Normally all the orders will be sent out within 24 hours, and the tracking number will be supplied within 48 hours. It usually takes 3-7 days for delivery by EMS and USPS, but it will take 15-30 days by Hong Kong Post, please take this into consideration. If you have any questions about the delivery, please contact us by Email or Live Chat
We have a full-time colleague to monitor the delivery of the package and ensure the goods reach your door safely and successfully.

Do I need to sign for my package when it arrives?
A signature is required for all packages, if you don’t want signature, please leave message when you placing order

What is the Customs and Import Tax?
Don't worry about the customs taxes; we will ship your product as "Gift" with a low price value and no company information will be stated on the package.

Do you ship products internationally?
Yes, we ship to many countries around the world! We make all reasonable efforts to ship our product to you as quickly as possible. However, due to the nature of international shipping, please allow possible delay

What's your exchange and return policy?
Returns and Exchanges are granted only if the product is returned in its original form and packaging within 30 days of purchase. All returns and exchanges must be pre-approved


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